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SHIPPING & RETURNS

SHIPPING POLICY

Orders are processed Monday through Friday, we do not ship on weekends or bank holidays. When you place your order we take 1-3 business days to process it. Please mind that Pre-Orders have different processing times, see the respective paragraph below for further information.

As soon as your order is dispatched, you will receive a confirmation e-mail with the tracking code.

What are Pre-Orders?

Pre-Orders allow you to reserve your favorite pieces from Prämie before their official release and be sure to receive them. When pre-ordering, the pieces you are buying are not in stock, but they will be available and delivered according to the information provided on the Product Page.

 

Orders which contain both pieces available in stock and in Pre-Order will be shipped soon as pre-order items will be available in our warehouse.

What should I do if I receive a damaged package?

Upon delivery of every order, Customers are asked to inspect the box carefully before signing for the delivery. If for any reason the package seems to be tampered with or if the duct tape does not appear intact, the Customer is requested to sign for the package with reservations or refuse it.

 

In the event that delivery is accepted with an unauthorized signature or there is evidence that the package has been tampered with, the Customer is requested to immediately notify the local courier’s office and to contact us at the following e-mail address pramie.society@gmail.com.

What happens if I miss the delivery?

If the package cannot be delivered, the carrier will hold it for a few days and will request the Customer to arrange a new delivery. If a new delivery is not arranged within a couple of days the package will returned to us. The same applies if the customer refuses the package.

 

In such cases, shipping costs are not refunded and return costs are deducted from the refund. Please see our Returns & Refunds Policy for further information.

What do I do if I receive a faulty or incorrect item?

If, despite our quality checks, the product still has a slight defect or you receive it wrong, please contact within 24h our Customer Service at pramie.society@gmail.com. Don’t forget to send a picture of the item or defect in question – this will help us solve your problem as efficiently as possible.

Can I change my order?

To edit or cancel your order, please contact our Customer Service at pramie.society@gmail.com within 6 hours from the placement of your order. Please note that no edit or cancellation requests can be approved if your order is already being prepared for shipment, even if sent within the 6-hour window.

Do not hesitate to contact us for any further information!

 

Write us at pramie.society@gmail.com

RETURN & EXCHANGE POLICY

We are very sorry to hear that you would like to return your order. Feel free to share with us any feedback if you wish, our Customers’ opinion is fundamental for us! Just write us at pramie.society@gmail.com.

If you are not satisfied with your order you have 14 days from the delivery date to return it and get a refund. See below the terms and conditions that your return must meet to be accepted:

  1. All items must be returned in their original condition, clean and unworn (pay attention to makeup and deodorant traces).

  2. Original labels and tags must be attached. Please mind that items without the label and tag will not be accepted.

  3. Orders must be returned in the original black packaging.

  4. Returns must be shipped within 14 days from the order’s delivery date. Please note that no returns will be accepted after this period.

  5. Orders must be returned using our prepaid return labels. If a different means is used, we will not be able to refund return shipping costs and will not be responsible for any lost package.

Prämie reserves the right to refuse returns that do not comply with our Returns & Refunds Policy. In such cases, the package will be sent back to the Customer upon payment of shipping cost to our payment account.

 

How do I enter my return request?

Simply visit our Return an Item page, read our Returns & Refunds Policy and click CONTINUE at the bottom of the page.

Fill out the form and make sure to indicate all the items you want to return and the reason why (only the items selected during the return process will be refunded).

You can return items from multiple orders in one shipment, we only ask that you request a return for each order separately.

Your request will be approved within 2 business days. As soon as you receive the confirmation e-mail, you will be able to proceed with shipping.

How do I ship the package?

 You will receive the Yurtiçi/Mng Kargo return label by e-mail as soon as your request is accepted. You will simply have to apply it to the original package and drop it off at your nearest Yurtiçi/ Mng point. ​

Do I have to pay for the return?

Shipping costs for the return will be deducted from the refund.

When do I receive a refund?

Once the return is received, the items go through our quality check process that can take from 3 to 5 business days. If the return matches our criteria, the Customer will be refunded on the payment method used for the purchase within additional 10 business days.

Please mind that refund is the only option available. To order items in a new size, style or color, we kindly ask that you proceed with the return and place a new order on our website.

Are shipping costs refundable?

The refund only covers the cost of the returned goods, shipping costs are not refundable. All orders refused by Customers upon delivery will return to us. In such cases, round-trip shipping costs will be deducted from the refund.

 

If you need further information, please contact us at pramie.society@gmail.com. Our Customer Care is at your disposal for any queries!

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